Businesses have to learn to admit when they are wrong and be somewhat transparent about their alternative motives. It’s a new world where if you aren’t customers like me have to call you out. Today’s example is Pavilion Properties, the best worst real estate management firm in Bloomington, Indiana. I politely emailed one of the owners, Mark Hoffman, about when we would be receiving our security deposit. Here’s what he said

Mark Hoffman: Bold Face Liar

Well I finally got it on 6/25 which meant it took two weeks for a letter to travel from Bloomington, IN to Carmel, IN. It should have only taken one day- but wait it did! Look:

 

Envelope from Pavilion Properties postmarked 6/24 (click to enlarge)

Envelope from Pavilion Properties postmarked 6/24

 

Postmarked 24 Jun 2009

Postmarked 24 Jun 2009

 

Why couldn’t he just admit that one of his dumb secretaries forgot to mail it out or admit that 6/25 was exactly 45 days after our move out date which means that was the longest he could hold our money? Don’t tell me it was sent out two weeks ago when it obviously wasn’t. I’m not an idiot.

If they keep being morons, lying to their customers, taking advantage of their customers, I’m going to keep writing about it which means negative blog posts from MaxBeatty.com are going to come up in search results before PavProp.com. Just something to think about…