Max Beatty

Busi­nesses have to learn to admit when they are wrong and be some­what trans­par­ent about their alter­na­tive motives. It’s a new world where if you aren’t cus­tomers like me have to call you out. Today’s exam­ple is Pavil­ion Prop­er­ties, the best worst real estate man­age­ment firm in Bloom­ing­ton, Indi­ana. I politely emailed one of the own­ers, Mark Hoff­man, about when we would be receiv­ing our secu­rity deposit. Here’s what he said

Well I finally got it on 6/25 which meant it took two weeks for a let­ter to travel from Bloom­ing­ton, IN to Carmel, IN. It should have only taken one day– but wait it did! Look:

Enve­lope from Pavil­ion Prop­er­ties post­marked 6/24

Post­marked 24 Jun 2009

Why couldn’t he just admit that one of his dumb sec­re­taries for­got to mail it out or admit that 6/25 was exactly 45 days after our move out date which means that was the longest he could hold our money? Don’t tell me it was sent out two weeks ago when it obvi­ously wasn’t. I’m not an idiot.

If they keep being morons, lying to their cus­tomers, tak­ing advan­tage of their cus­tomers, I’m going to keep writ­ing about it which means neg­a­tive blog posts from MaxBeatty.com are going to come up in search results before PavProp.com. Just some­thing to think about…